Which One Of The Following Is Not The Responsibility Of Service Catalog Management?
Service Catalogue Management
From It Process Wiki
Objective: ITIL Service Catalogue Management aims to ensure that a Service Catalogue is produced and maintained, containing authentic information on all operational services and those being prepared to be run operationally. This process provides vital information for all other ITIL service management processes: service details, electric current status and the services' interdependencies.
Part of: Service Blueprint
Process Owner: Service Catalogue Manager
Process Description
Service Catalogue Direction was added as a new procedure in ITIL V3.
In the previous ITIL version, the Service Level Direction process mentioned the concept of a Service Catalogue.
ITIL V3 takes this concept further, introducing a dedicated process to ensure that the Service Catalogue is up-to-date and contains reliable information.
A clear distinction exists between Business Services in the Service Catalogue (services visible to the client, divers by SLAs) and Supporting Services (services visible only inside the It organization, defined past OLAs or UCs).
In ITIL 2011 the procedure interfaces have been adjusted slightly post-obit the introduction of the Design Coordination process. The procedure overview of Service Catalogue Management (.JPG) shows the central information flows (see fig. 1).
ITIL 4 refers to 'Service Catalogue Direction' every bit a service management practise.
Sub-Processes
No sub-processes are specified for Service Catalogue Management.
Definitions
The following ITIL terms and acronyms (data objects) are used in Service Catalogue Management to represent procedure outputs and inputs:
Required Modifications to Service Catalogue
- A request from a Service Management process to alter the Service Catalogue. This request is sent to Service Catalogue Direction if new services or service attributes must be recorded.
Service Catalogue
- A database or structured document with information most all live services, including those available for deployment. The Service Catalogue is the only office of the Service Portfolio published to Customers, and is used to support the auction and delivery of IT Services. The Service Catalogue includes information well-nigh deliverables, prices, contact points, ordering and request processes.
Checklists | Templates
- Service Catalogue template
Roles | Responsibilities
Service Catalogue Managing director - Process Owner
- The Service Catalogue Director is responsible for maintaining the Service Catalogue, ensuring that all information within the Service Catalogue is accurate and up-to-appointment.
| ITIL Office / Sub-Process | Service Catalogue Manager |
|---|---|
| Service Catalogue Management (no sub-processes specified) | A[1]R[ii] |
Remarks
[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL Service Catalogue Management procedure.
[2] R: Responsible co-ordinate to the RACI Model: Those who do the work to achieve a task within Service Catalogue Management.
Notes
Past: Stefan Kempter
, Information technology Process Maps.
Procedure Description › Definitions › Templates › Roles
Which One Of The Following Is Not The Responsibility Of Service Catalog Management?,
Source: https://wiki.en.it-processmaps.com/index.php/Service_Catalogue_Management
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